dxp service

Our solution is continuously updated and extended. Frequent customer requirements will be implemented in due course. We recommend a service contract if you want to participate from this service.

 

We offer following service contracts:

 

 

 

standard

  • free firmware updates within the actual main system

  • wordwide access to the dxp box

  • helpdesk and remote maintenance

  • response time until next working day

  • back-up connection to existing back-up servers (depends on existing solution)

     

premium

  • all scope of services of the standard contract

  • free fimware upgrades on higher versions

  • provision and maintenance of individual scan job profiles

  • emergency service with surrender of hardware

  • prologation of warranty period up to full contract duration